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HAVE A QUESTION: Please visit the Frequently Asked Questions page

Frequently Asked Questions

  1. Can I use my tour credit more than once?
    1. No. Each Costco booking number has one tour credit associated with it that can only be applied once.
  2. What do I do if my Costco credit wasn’t applied to my booking?
    1. Please email us at CUSTOMERSERVICE@ALOHAVIP.COM. Please include your name, the order number of your booking and your Costco booking number (Starts with a C followed by nine numbers)
  3. How do I view my orders on the website?
    1. Click here for instructions on how to view your orders on the website
  4. What other popular tours are available but not listed here on the website?
    1. Oahu
      1. Alternate vendors for Arizona Memorial, Circle Island, Luaus and Snorkeling
      2. Dinner / Cocktail Cruises
      3. Adventure tours (ATV, horseback, ziplines, jet ski, parasailing or surfing lessons)
      4. Hiking tours

    2. Maui
      1. Alternate vendors for Dinner Sails, Luaus and Snorkeling
      2. Bus tours to Haleakala
      3. Bus tours to Hana
      4. Ziplines

    3. Kona
      1. Alternate vendors for Snorkeling
      2. Bus tour of the island
      3. Dinner Sail

    4. Kauai
      1. Luaus
      2. Catamaran or raft tours to Na Pali Coast
      3. Dinner Sail

  5. How do I book a tour(s) that is not on the website?
    1. Please email us at RESERVATIONS@ALOHAVIP.COM. Please include your name, a phone number, the island you are visiting, the dates you will be there, and what tour(s) you are interested in doing.
  6. Where do I meet my shuttle at the airport?
    1. Oahu – Your greeter wearing a red and white aloha shirt will meet you downstairs in your assigned baggage claim.
    2. Maui – Check in with the SpeediShuttle representative at Baggage Claim 4
    3. Kona – SpeediShuttle will pick you up at the center median outside of baggage claim.
    4. Kauai – If you arrive on Hawaiian, American or Delta, proceed to the Pre-arranged Transportation Parking Area on the RIGHT side of baggage claim. If you arrive on United or Alaska, proceed to the Pre-arranged Transportation Parking Area on the LEFT side of baggage claim.
  7. How can I confirm my departure transportation to take me to the airport?
    1. Oahu – Please refer to your yellow flyer distributed on arrival. If the date, flight number and flight time match your information, your pick-up time listed is confirmed. Please be at the designated pick-up spot before the time listed. If there is a discrepancy, please email us at TRANSPORTATION@ALOHAVIP.COM at least 48 hours prior to departure.
    2. Maui – Please email us at TRANSPORTATION@ALOHAVIP.COM. Please include your name, hotel, date of transportation, and a contact phone number.
    3. Kona – Please email us at TRANSPORTATION@ALOHAVIP.COM. Please include your name, hotel, date of transportation, and a contact phone number.
    4. Kauai – Please email us at TRANSPORTATION@ALOHAVIP.COM. Please include your name, hotel, date of transportation, and a contact phone number.